Focus on customer excellence
Why are you loyal to a company? What is it that you like the most and what keeps you coming back? Is it the product offer, the way the store keeps changing its look, or is it something else that makes the difference?
Isn’t it just the feeling you get when the baker greets you with a ‘good morning’ when you pass by, the fact that he knows you by name and knows what you need or what you might like as well? All of these are examples of your experience as a customer, what keeps you coming back, because it just feels good.
Providing an outstanding customer experience or ‘customer excellence’ should be top priority at every company. The decisions you and your colleagues make in your job – even if you don’t interact with customers directly – ultimately impact the customer experience.
In order to support our customers in training the employees in the area of Customer Excellence, we developed the Customer Gotchi app (Appstore / Google Play).
Become a customer excellenteer!
How can you provide an excellent customer experience? That is what the Customer Gotchi is all about. Players meet different types of customers and learn how to handle these customers based on their customer profiles. By investing in the customer relationship on a daily basis, the customer excellence score will increase. Just like in real life, external factors such as competition will affect customer satisfaction and customer experience. A relationship with the customers will have to be built up and maintained in order to deliver top ‘customer excellence’. The app keeps track of how colleagues score in order to increase the competition.
The Customer Gotchi app is tailor-made for each customer. Want to know more about the app? Contact us for a demonstration.