For Kronos we developed the campaign ‘Handle with Care’. This campaign informs and trains Kronos employees within EMEA in the field of Customer Excellence.
The campaign includes an EDM, a Customer Excellence guide, an online test to train customer excellence skills and POS materials (posters, stickers, mugs, desk calendars) to pay attention to the importance of customer excellence. For this campaign, Kronos also uses the Customer Gotchi app, which is developed by DNA LTB to support companies in training employees in the area of offering optimal customer service.
Want to know more about this app or this program? We love to tell you all about it.